Help Desk Support Technician

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Job Information

  • Responsible for solving client technical issues by providing the highest level of technical support.
  • Exercise judgment in decision making in order to deliver superior support to customers.
  • Take ownership of issues and seeing them through to resolution.
  • Support customers over the phone in a remote setting and on-site at client location. Desired Skills and Experience.
  • Strong working knowledge of Windows 2008, 2012, and 2016+.
  • Active Directory and Group Policy knowledge is essential.
  • Working knowledge of Microsoft Exchange, Office365, Microsoft SQL, IIS, SMTP, FTP, DHCP and DNS is essential.
  • Working knowledge of Network fundamentals and TCP/IP.
  • Thorough understanding of network and computer technologies including: switches, routers, fire-walls, VPN’s, operating systems, backup devices, antivirus and spam prevention, email systems, se-curity, data transfer, and network management.
  • Knowledge of IT industry “Best Practices” and procedures.
  • The ability to troubleshoot, solve problems, and handle multiple tasks in a fast-paced environment.
  • Provide clear and concise documentation of all work activities and accurate time keeping.
  • Required to present clear ideas, concepts, and detail issues verbally and in writing.
  • Practice good follow-through techniques to ensure proper resolution of issues.
  • Experience with AutoTask, Datto, AEM, MediaWiki, and QuickBooks a plus!
Job Type: Internship Available

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