Professional On-Site and Remote Support Services in the Waukesha, Milwaukee, Racine, Kenosha, and northern Illinois area!
Allow Innovative Dynamic Networks support team to view and control the user’s desktop remotely. This is very helpful if a problem occurs or if one wants to demonstrate certain features.
Before IDN support team can control the remote desktop, the user must agree or deny a support request window. When a remote user successfully connects or disconnects, a popup is being displayed. In rare cases were it is necessary to have physical presence to address the issue IDN will dispatch one of our certify technicians On-Site to fix the problem at your location.
This service provides a dedicated technician to answer all of the questions and technical needs that might arise during normal business hours. This will be the first step towards assessing how fragile is the situation and determining if on-site support is needed.