Emergency IT Support

Hardware Repair

We will repair or replace any failed or questionable components including CPU’s, memory, motherboards, power supplies, video cards, hard drives, etc. We cannot guarantee that the replacement part will be identical to the original, but it will be functionally equivalent or better. You will be billed for direct and indirect costs involved in acquiring the parts.

Data Recovery

Whenever possible we will recover existing data to transportable media or restore it to your system after repairs are completed. If we are unable to recover your critical data we will give you the option of sending your drive to a data recovery service at your expense. You are responsible for letting us know if there is data on your computer that you need to be recovered before we begin repairs.

Operating System Troubleshooting and Repair

We will make every reasonable attempt, up to and including formatting and re-installing the operating system, to repair problems due to operating system corruption, viruses, spyware, etc. We cannot and will not install invalid or illegal operating systems or software. If it is necessary to reinstall your operating system you will be responsible for providing us with original disks and a Certificate of Authenticity prior to the re-install.

Configuration to Meet Network Security Requirements

We will apply all necessary patches and updates to your system, verify or install if needed standard antivirus software, enable and configure the firewall, and make every reasonable effort to ensure the machine is free of viruses, spyware, etc. We will configure your system to automatically apply needed patches and updates at regular intervals in order to keep the machine as problem-free as possible.

Configuration to ensure proper operation

We will install all applicable device drivers provided they are readily available and configure your machine to conform with industry standards. This includes configuration of wired and wireless network cards and instructions for getting your machine un-blocked on the campus network if necessary.

Software Installation

In most cases, we will install standard office suite applications, web browsers, e-mail clients, etc. as long as you are able to provide us with the appropriate installation media and proof of license.

Warranty Service

We will provide warranty service on Apple and Dell equipment, up to the limits of our agreements with those manufacturers. As long as the repairs are covered by the manufacturer and our labor is reimbursed by them you will not be charged anything for the repair. These repairs are typically limited to hardware repair only. You will be charged standard labor rates for any other services you require.

90-days free support

We will assist you with any questions, problems or configuration issues you may have related to a repair within the first 90 days without any additional labor charges. Separate or unrelated issues on the same machine will be subject to additional labor charges.

Parts and Labor

We will provide full parts and labor warranty on any new parts we sell you for the warranty period provided by the part manufacturer up to 1 year from the date the repairs are completed. These warranty periods vary between manufacturers and between parts and may be as short as 14 days from date of purchase, but will in no case exceed 1 year.

If the part manufacturers warranty exceeds 1 year we will honor the warranty period on the part (typically 5 years on hard drives and lifetime of the machine on memory) but you will be responsible for any labor charges and shipping involved in these repairs.