Manufacturing
Plant floors where downtime is measured in production runs. IT, cabling, and physical security for makers who can't afford a single point of failure.
Trusted by SanminaPJKKPOPTBM
5.0 · 8 Google reviewsStop losing money to IT problems. Get back to running your business.
When your tech breaks, your team stops working. IDN keeps SE Wisconsin running — with a guaranteed 10-minute response time no competitor will publish.
Veteran-ownedRacine-built · 2004
1,000+Clients
served
10 minService-level
agreement
20+Years in
business
6Service
areas
idn-noc · live monitoringonline
Trusted across manufacturing, healthcare, education & government in SE Wisconsin
SanminaHOPE SchoolsCity of RacineRegional HealthcareRegional Energy Co.
5.0 on Google · 8 reviews
What businesses across SE Wisconsin say
PJ
Pastor James Ski
Ministry client · Racine
“Angel is an outstanding IT guy. He goes beyond all expectations, and is patient and gets so much done. He is affordable, works within a budget, and is honest as well.”
KK
Kyle Karvala
VoIP & server install · SE Wisconsin
“We just had our VoIP phones and server installed by IDN. We had a great experience with the install and our phones sound great. Pedro has been very easy to work with.”
PO
Pastor Omar Ortiz
Ministry client
“The service was done in a professional and timely manner. Pedro did an outstanding job communicating the work and time frame, and was very cost-effective. Recommend their services to any small or large business. Great people!”
PT
Philip Trampe
Partner & Shareholder, Murphy Johnson & Trampe S.C.
“Great company! Highly recommended.”
BM
Br. Michael Kadow
John XXIII Educational Center · Racine
“The services are complete. They understand basic requests in non-technological language, and they are very patient.”
CS
Christine Safranek
Director of Development, St. Marcus Lutheran School · Milwaukee
“They build relationships with their clients. This greatly improved the quality of service. They care about their clients.”
FB
Fr. Bruce Clanton, SDS
Executive Director, Matthew25 Ltd. · Racine
“IDN is a very professional and dependable company with warm people and an aggressive work ethic. Their work was excellent and at affordable prices compared to other companies I have dealt with. I am very pleased with my services.”
MD
Mara Donnan
Executive Assistant, The Core · Appleton
“Your company's patience and thoroughness is outstanding. We appreciate your reliability and loyalty. Thank you, Angel — our ministry is able to function appropriately because of your hard work. I would recommend your company.”
PJ
Pastor James Ski
Ministry client · Racine
“Angel is an outstanding IT guy. He goes beyond all expectations, and is patient and gets so much done. He is affordable, works within a budget, and is honest as well.”
KK
Kyle Karvala
VoIP & server install · SE Wisconsin
“We just had our VoIP phones and server installed by IDN. We had a great experience with the install and our phones sound great. Pedro has been very easy to work with.”
PO
Pastor Omar Ortiz
Ministry client
“The service was done in a professional and timely manner. Pedro did an outstanding job communicating the work and time frame, and was very cost-effective. Recommend their services to any small or large business. Great people!”
PT
Philip Trampe
Partner & Shareholder, Murphy Johnson & Trampe S.C.
“Great company! Highly recommended.”
BM
Br. Michael Kadow
John XXIII Educational Center · Racine
“The services are complete. They understand basic requests in non-technological language, and they are very patient.”
CS
Christine Safranek
Director of Development, St. Marcus Lutheran School · Milwaukee
“They build relationships with their clients. This greatly improved the quality of service. They care about their clients.”
FB
Fr. Bruce Clanton, SDS
Executive Director, Matthew25 Ltd. · Racine
“IDN is a very professional and dependable company with warm people and an aggressive work ethic. Their work was excellent and at affordable prices compared to other companies I have dealt with. I am very pleased with my services.”
MD
Mara Donnan
Executive Assistant, The Core · Appleton
“Your company's patience and thoroughness is outstanding. We appreciate your reliability and loyalty. Thank you, Angel — our ministry is able to function appropriately because of your hard work. I would recommend your company.”
The real cost of broken IT
Your IT problems have a price tag. Here it is.
While you read this, one unplanned outage is costing a 10-person office
At $50–$100 per employee, per hour — that's roughly $1,000 an hour, climbing by the second. And that's before missed orders and lost clients.
$200kaverage cost of a single business data breach — most SMBs never recover
+38%rise in ransomware against Wisconsin businesses last year
24/7it compounds quietly — slow machines, dropped calls, friction your team stopped reporting
A written Technology Risk Report. No cost, no obligation.
What we fix
What IT problem are you dealing with?
Whatever's slowing you down, it has a fix — and one team that handles all of it. Pick the one that sounds like your week.
Cybersecurity risks
No endpoint protection. Unpatched software. Staff clicking phishing emails. Most SE Wisconsin businesses don't know how exposed they are.
$200kat stake per breachSlow IT response
Tickets that sit for hours — or days — while your team waits.
Constant tech problems
The same issues, back again. Reactive IT that never gets ahead.
Outdated network
Slow Wi-Fi, bottlenecked switches, infrastructure installed a decade ago. The foundation everything else is built on — and it's shaky.
VoIP phone problems
Dropped calls, poor audio, voicemails that vanish. A phone system your team fights instead of uses.
Physical security gaps
No cameras, no access control, doors anyone can walk through. The only managed IT company in SE Wisconsin that covers this too.
Everything under one roofCall us — (262) 995-1190
One vendor. One roof. One number to call.
Managed IT, security, networking, phones, cabling, cameras, and web — run by the same team. When something breaks, there's one number to call and no one to point fingers but us.
Managed IT
Cybersecurity
Networking
Wireless connections
VoIP phones
Structured cabling
Physical security
Web / SaaS application development
PJKKPOPTBM
5.0 · 8 Google reviews
Your one teamCabling & infrastructure
The backbone behind everything you run
Every system you depend on rides on cable someone has to run right. We design, install, and certify it — floor to floor, building to building — and document every port so your network has a foundation you can trust.
TIA-certifiedCat 6 testedFiber opticNationwide
Schedule a free site survey We serve every vertical in SE Wisconsin.
From plant floors to clinics to city hall — the same team, tuned to what your industry actually needs.
Healthcare
HIPAA compliance. Multi-site clinics. Patient data that must be protected. We secure the network so staff focus on patients, not tickets.
HIPAA-compliantNonprofits
Doing more with less. Our certifications open procurement preferences for grant-funded organizations — and our pricing reflects what you actually need.
DVOB + MBE certifiedEducation
Entire networks designed and built from scratch. We create learning environments where the technology gets out of the way and students get to work.
Trusted by HOPE SchoolsGovernment
Wireless feasibility studies. Public-safety surveillance. Veteran-owned and DVOB-certified — opening contract vehicles no other local IT company can access.
Trusted by City of RacineFinance
Compliance. Data protection. Audit trails. Financial firms trust IDN because we treat their data like it's ours — our reputation depends on it.
Audit-readyLaw firms
Client confidentiality, document security, and uptime when filing deadlines don't move. Email, e-discovery, and tested backups handled.
Confidential by designRetail
POS that doesn't go down at checkout, PCI-ready networks, and cameras plus access control — all from one vendor, not five.
PCI-ready · POS + camerasCorporate
Multi-site offices, predictable monthly IT, and a help desk your team actually wants to call. Scales with you as you grow.
Multi-site readyTwo decades. One standard.
0+
Clients served
0 min
Guaranteed response
0+
Years in business
0
Building in Racine since
Founder photo
Angel Ramos-Ortiz
Founder & CEO · United States Marine Corps
USMC VeteranDVOB CertifiedMBE Certified
Veteran-owned · Minority-owned · Since 2004
Built in Racine. For Racine.
Angel Ramos-Ortiz grew up in Puerto Rico, served in the United States Marine Corps, and settled in Racine, Wisconsin.
In 2004 he founded IDN because he saw something no one was fixing — SE Wisconsin businesses were two to three years behind the technology their competitors already used. The companies meant to help were too slow, too expensive, or too far away to care. Angel closed that gap.
The same Marine Corps standards apply: no shortcuts, built right, every time.
Semper Fi.Always faithfulAngel Ramos-Ortiz — Founder, IDN · USMC
Twenty years later, IDN has served 1,000+ clients across Racine, Kenosha, Milwaukee, Waukesha, Beloit, and Northern Illinois.
2004Founded
in Racine
20+Years,
no shortcuts
1,000+Clients
served
6Service
areas
How a request flows
One call in. Resolved in 10 minutes.
Phone, email, or an alert we caught first — it all routes to the same team that already knows your setup.
Your team
A phone call
A monitoring alert
Same engineers, every timeResolved
within 10 minutes
Questions & answers
Questions we hear every week.
IDN monitors, maintains, and supports your entire IT environment — not just when something breaks, but before it breaks. We patch your systems, watch your network 24/7, and respond in 10 minutes when something goes wrong. You pay a predictable monthly rate. No surprise invoices.
10 minutes. That’s our published service-level agreement — guaranteed in writing. If we miss it, you get money back. Most IT companies say “we respond fast.” We put a number on it.
You might not need to. Get the free IT assessment first. The written report will show whether your current provider is covering the areas that matter. If everything checks out, keep them. If there are gaps, you’ll know exactly what to ask them to fix.
No. IDN serves businesses with 5 to 200 employees. HOPE Schools, City of Racine, Sanmina Corporation, and the solo office with 8 employees — all IDN clients. The size of your business doesn’t change the quality of IT you deserve.
Managed IT, cybersecurity, physical security (cameras + access control), structured cabling, VoIP, wireless, and web / SaaS app development — one vendor for all of it. No other managed IT company in SE Wisconsin offers all of these, which matters when you’re building out a new location and don’t want to manage five separate vendors.
PJKKPOPTBM
5.0 · 8 Google reviewsGet your free IT assessment — no cost, no obligation.
One 60-minute assessment. The report is yours whether you hire IDN or not.
Written Technology Risk ReportPrioritized action listCost comparison
Veteran-owned · 1,000+ SE Wisconsin businesses